Team Leader Field Service Engineers - Peelers

Company Description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years. 

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. 

Join the resource revolution!

Job Description

You will lead Field Service Engineers supporting our peeling equipment and help them deliver safe, dependable service. As their day-to-day support and first contact, you’ll set clear priorities and coordinate with planning and support teams to meet customer commitments. Your impact will show through a capable team, well-managed operations and confident customer communication.

What you will lead

Support and develop your team

• Coach engineers, hold regular one-to-one conversations and give clear feedback on performance and development.
• Lead onboarding and mentoring, identify training needs and build the skills and cover the team needs.
• Work with the Regional Service Manager on recruitment and performance matters. Create an environment where people ask for help and raise concerns early.

Run dependable service operations

• Work with planning to coordinate schedules, dispatching and workloads across maintenance, repairs and installations. Balance customer urgency with capacity, skills and travel.
• Check engineers have necessary information, parts and support for each visit, taking early action on any gaps.
• Track workloads, manage service delivery performance and improve processes that affect response or repeat visits.

Own customer alignment and escalations

• Agree realistic next steps with customers when priorities or production change.
• Coordinate escalations with Technical Support and others, ensuring ownership, communication and resolution.
• Use feedback and recurring issues to improve quality and inform Service Sales.

Set the standard for safe work

• Lead by example on health and safety. Ensure engineers understand requirements and act promptly on unsafe conditions or practices.

• Support improvement projects and guide your team through new systems or processes.

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

Qualifications

What you bring:

You bring sound decision-making to competing priorities and enjoy helping people succeed through your leadership. You communicate clearly, follow through on commitments, and maintain trust with your team and customers.

• Experience leading, supervising or coordinating a field service or technical operations team, with clear examples of coaching people and improving delivery. We also welcome engineers who have already taken meaningful leadership responsibility.
• A practical understanding of field service, including maintenance, repair and installation work. Experience with peeling equipment or food processing machinery is valuable.

• Confidence to manage tough customer conversations and coordinate technical specialists during escalations.

• Judgement in planning, using service data and balancing quality, cost and customer needs.
• A firm commitment to health and safety, clear communication and constructive feedback.
• Fluent English; confident with Microsoft Office and service management systems. Any additional languages are welcome.
• Relevant engineering qualification or equivalent experience with evidence of leadership and people development.

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.

Additional Information

Why Work for Us?

At TOMRA Food, we offer a long-term career. Here’s what you can expect when you become part of our team:

• Hybrid working policy 
• Car provided
• Hospitalisation insurance with dental care for you and your family.
• Group insurance (life, retirement, disability).
• Bike lease.
• Access to our share purchase program.
• Bonus on personal and company performance, meal vouchers, eco-cheques.
• 26 days of annual leave (20 statutory + 6 based on 39/hour contract).
• Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste.
• Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates 
• Global career opportunities with a strong record for promoting internally.
• Professional training and development: We are passionate about people and seeing them succeed.
• We love innovation, a collaborative environment where idea sharing and being creative is encouraged.

How to Apply:

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.