Team Member - Service Engineer QC

Company Description

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.
We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 
For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency
Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Job Description

1. Laboratory Instrument Management
Installation, qualification, and maintenance of QC instruments.
Coordinate IQ/OQ/PQ activities for new equipment.
Ensure instruments are calibrated and fit for use.
Maintain instrument status labels and calibration records.
Examples of instruments:
HPLC (High Performance Liquid Chromatography)
GC (Gas Chromatography)
UV-Visible Spectrophotometer
FTIR
Dissolution Test Apparatus
TOC Analyzer
Particle Size Analyzer
2. Preventive Maintenance
Plan and execute preventive maintenance schedules.
Coordinate with OEMs and service vendors.
Track AMC/CMC contracts and service reports.
Minimize instrument downtime.
3. Breakdown Handling
Attend instrument breakdowns and troubleshoot issues.
Raise service requests with vendors.
Ensure timely restoration of equipment.
Document root cause and corrective actions.
4. Documentation & Compliance
Maintain equipment logbooks.
Review calibration and maintenance records.
Prepare SOPs related to instrument operation and maintenance.
Ensure compliance with cGMP, GLP, and data integrity requirements.
Qualification & Validation Support
Support Analytical Method Validation activities.
Execute instrument qualification protocols.
Assist during instrument requalification.
Software & Data Integrity Management
Manage chromatography software such as:
Empower
Chromeleon
Lab Solutions
User account management.
Audit trail review support.
Backup and archival of electronic data.
Utility Monitoring
Monitor laboratory utilities:
Compressed Air
Nitrogen
Water Systems
HVAC Systems
Temperature & Humidity Controls
Vendor Coordination
Coordinate with external service providers.
Follow up on quotations, service reports, and spare parts.
Verify service completion and performance.
 Regulatory Audit Support
Support USFDA, MHRA, WHO, and customer audits.
Present equipment qualification and maintenance records.
Address audit observations related to laboratory instruments.
Training
Train analysts on proper equipment operation.
Conduct refresher training on SOPs and GMP requirements.
Maintain training records.

Qualifications

Educational qualification: Graduation in Chemistry/Analytical Chemistry or Pharmacy is mandatory
Masters in Microbiology, Biochemistry,  Biotechnology, Chemistry/Analytical Chemistry or Pharmacy is preferred
Additional Certifications like CQA, CPGP, CBSP, Six Sigma, ICH Q5/Q6, Advanced Biologics Manufacturing or RAC are preferred
Minimum work experience:
3 to 6 years experience
Skills & attributes &Critical exposures
Functional Skills
• Regulatory Compliance
• Regulatory Filings
• Technical Documentation
• Change Control
• Laboratory Information
• Risk Management
• Chromatography
Resident Skills
• Product Quality (QA/QC)
• Current Good Manufacturing Practices (cGMPS)
• Good Laboratory Practice (GLP)
• Quality Management Systems (QMS)
Behavioural Skills
• Accuracy & Discipline – Upholds rigorous documentation and testing standards to ensure error-free, compliant results.
• Ownership – Proactively identifies risks, supports investigations, and maintains equipment readiness with accountability.
• Continuous Learning – Shares knowledge with new joiners, troubleshoots effectively, and contributes to laboratory excellence.
Critical exposures
• Experience in ensuring compliance with GMP, GLP, and global regulatory standards is desired.
• Exposure to executing analytical tests using techniques like HPLC, GC, FTIR, and UV-Vis, ensuring adherence to SOPs and regulatory requirements is preferred.
• Experience in maintaining accurate documentation and ensuring compliance with data integrity principles such as 21 CFR Part 11 and Annex 11, is desired.
• Experience in troubleshooting like Out-of-Specification (OOS) results and non-conformances, applying analytical methodologies to resolve deviations, is desired.
• For SME – Advanced Instrumentation: Experience in operating and maintaining advanced analytical instruments such as LC-MS, ICP-MS, and NMR, ensuring method development and validation, is desired.
• For SME – Statistical Analyst (Biologics): Experience in applying biostatistical methods for analyzing biologics data and process validation, using software like SAS or JMP, is desired.

Additional Information

About the Department
Global Manufacturing Organisation (GMO)
At Dr. Reddy's Laboratories, we are dedicated to making a meaningful impact on global healthcare through precision manufacturing and innovation. With a legacy of excellence, we are a leading force in the pharmaceutical industry.
We operate 19 state-of-the-art manufacturing plants across Hyderabad, Vizag, Baddi, Mexico, Shreveport, and Mirfield, comprising 8 OSD facilities, 3 Injectables facilities, and 8 API facilities.
Benchmarking manufacturing processes and continuous operational excellence are at the core of our capability to deliver quality medicines to our patients in 66 countries. We manufacture a portfolio of complex APIs and 1,150+ drug master files across key therapy areas such as Oncology, Cardio-vascular, Central Nervous System and Anti-Diabetes. he World Economic Forum has recognised our largest manufacturing facility in Bachupally, Hyderabad, as part of its Global Lighthouse Network. We aspire to be the most efficient pharma operations in the world. Our productivity improvement and digitalisation efforts are key to staying competitive, meeting business imperatives, and meeting our ambitious ESG goals. Building such ‘factories of the future’ is integral to innovation and to build healthcare of the future.

Benefits Offered
At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.
The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.

Our Work Culture
Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.
For more details, please visit our career website at https://careers.drreddys.com