Vetera Support Coordinator | Fixed Term Contract | Greencross Pet Wellness Company

Company Description

Vetera Support Coordinator

Fixed-Term Project Role | Flexible Hybrid Working

Join Greencross and help shape the future of veterinary care

At Greencross Vets, we're passionate about pets and committed to delivering exceptional care through our network of clinics, hospitals, emergency centres and specialist services across Australia. We believe in creating a collaborative, supportive workplace where our people can grow, develop and make a genuine impact.

As we continue the rollout of Vetera, our next-generation Practice Information Management System (PIMS), we're looking for a Vetera Support Coordinator to become the central point of contact for clinics and hospitals requiring support throughout this exciting transformation.

This is a hands-on coordination role ideal for someone who enjoys problem solving, stakeholder engagement, ticket management and supporting operational teams. You don't need previous Vetera experience as full training will be provided.

About the Role

Reporting to the PIMS Business Lead, you'll manage support requests from clinics and hospitals across the network, ensuring issues are accurately recorded, appropriately prioritised and driven through to resolution.

You'll play an important role in helping our teams navigate change, providing timely updates, practical solutions and a seamless support experience throughout the Vetera implementation journey.

Key responsibilities include:

• Managing Vetera incidents, enquiries and change requests from clinics and hospitals
• Owning tickets from receipt through to resolution and closure
• Investigating and resolving straightforward queries using approved guidance
• Escalating complex or high-impact issues to the appropriate teams
• Coordinating support across technical, clinical, pricing, commercial and operational stakeholders
• Communicating clearly and regularly with clinics throughout the lifecycle of each request
• Identifying recurring issues and contributing to continuous improvement initiatives
• Maintaining accurate support records, reports and documentation
• Assisting clinics during rollout, go-live and early adoption phases

About You

We're looking for someone who thrives in a fast-paced environment and enjoys bringing clarity and structure to complex situations.

You will ideally bring:

• Experience in a service desk, application support, project support, operational support or ticket coordination role
• Strong organisational skills and the ability to manage multiple priorities simultaneously
• Excellent problem-solving and investigative skills
• Outstanding attention to detail and follow-through
• Strong written and verbal communication skills
• Confidence engaging with both operational and technical stakeholders
• Experience using ticketing or service management platforms

Highly regarded:

• Veterinary, healthcare or multi-site operations experience
• Experience working with practice management, billing or operational systems
• Experience with Vetera or RxWorks
• Clinical or veterinary industry exposure

Why Join Greencross?

• Be part of a significant digital transformation project across one of Australia's leading veterinary networks
• Flexible hybrid working arrangements
• Work alongside passionate veterinary and business professionals
• Opportunity to influence support processes and ways of working
• Make a meaningful impact on clinic teams and patient care outcomes
• Potential for role extension beyond the initial project term

At Greencross Vets, our people are at the heart of everything we do. We foster a supportive and collaborative culture where innovation, continuous learning and teamwork are encouraged every day.

Ready to Apply?

If you're a highly organised coordinator who enjoys problem solving, stakeholder engagement and supporting teams through change, we'd love to hear from you.

Apply today and help us deliver the future of veterinary practice management across Greencross.

Additional Information

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