Account Manager Lead

Fourvenues

What You'll Be Doing

Team Leadership

• Lead, develop and grow the team.
• Define objectives, OKRs and professional development plans according to role and seniority.

Business Growth

• Lead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth.
• Maintain our current 98% logo retention rate across Spain, LATAM and international markets.
• Ensure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets.
  
  

Operational Excellence & Processes

Take direct ownership of the standardisation and compliance of processes across Expansion, Customer Success and Customer Support, including:

• Proper use of HubSpot (contextualisation, handovers and workflows).
• Ensuring internal documentation and intranet information remain accurate and up to date.
• Interdepartmental workflows and SLAs.
• Designing a scalable and replicable management model for new markets.

Cross-functional Collaboration

Work closely with:

• Customer Support Manager → Daily alignment and continuous process improvement.
• Customer Experience Manager (B2C) → Holiday SLAs, reputation management and shared workflows.
• Implementation Team → Coordination of POS, cashless, box office implementations and international deployments.
• You will also collaborate closely with the Product team, sharing customer and market feedback from strategic accounts.

Data, Analysis & KPIs

Own and lead key metrics across the area, including:

• YoY growth and revenue expansion by vertical and country.
• Logo retention (Spain & international markets).
• Churn and risk management.
• Product adoption (core and premium features).
• Operational workload per AM/KAM/CS and efficiency.
• B2B NPS and CSAT, in collaboration with Support.
  

Your profile

• Solid experience leading Account Management and/or Customer Success teams in B2B SaaS environments.
• A hybrid profile combining strategy and operations, capable of moving quickly from analysis to execution.
• Strong understanding of SaaS metrics such as YoY, churn, NRR, expansion, retention and product adoption.
• Proven ability to build scalable processes, diagnose operational inefficiencies and implement best practices across teams.
• Strong cross-functional coordination skills across Support, Product, Data and Implementation.
• Advanced analytical capabilities, with experience interpreting KPIs, identifying patterns and making data-driven decisions.
• Clear, constructive and adaptable communication skills across different audiences (clients, team and leadership).
• High level of English and Spanish. Additional languages are a plus.
• Previous experience in high-growth or international environments is highly valued, though not essential.

We value

• Experience in the nightlife industry or a related sector.
• Experience working with all-in-one business management platforms.

Why us?

• Salary based on candidate's skills and experience.
• Annual bonuses for those who significantly contribute to Fourvenues' success.
• A vision and team that will inspire you to excel and reach the next level in your career development.
• Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training.
• MacBook laptop and high-resolution monitors to maximize your potential.
• Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect.
• Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments.
• Private health insurance to promote your peace of mind and well-being.
• Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.
• Extra vacation days for special occasions like birthdays, holidays, or unique events.