IT Support, Systems & AI Optimization Technician

Fourvenues

What You'll Be Doing

• Manage the inventory and lifecycle of devices (laptops, mobile phones, POS terminals and event/testing equipment): preparation, configuration, delivery, retrieval and secure disposal.

• Coordinate the technology side of onboarding, role changes and offboarding: accounts, access, groups, licenses and SaaS tools.

• Act as the single point of contact for Helpdesk, providing first- and second-line support and managing incidents through a ticketing tool.

• Resolve issues related to devices, accounts, MFA, applications, Wi-Fi, printers, peripherals and meeting rooms, escalating when needed.

• Maintain and document the office network infrastructure: routers, switches, access points, firewalls, VLANs and Wi-Fi.

• Coordinate MDM, EDR, encryption, patching and security updates.

• Manage IT, telecom, repair and maintenance vendors.

• Identify and implement AI-driven automations to optimize internal IT and Helpdesk processes.

• Support other teams across the company in adopting and optimizing AI tools in their daily work.

Your profile

• 3–5 years of experience in Corporate IT, Workplace IT, internal IT support, helpdesk/service desk, or device management.

• First- and second-line support experience on Windows and macOS.

• Experience with device and inventory management, MDM and endpoint security.

• Familiarity with Google Workspace or Microsoft 365.

• Experience managing accounts, MFA, SSO, groups and permissions.

• Knowledge of office networking: Wi-Fi, VLAN, DHCP, DNS, switches, routers and firewalls.

• Experience managing vendors and equipment purchasing.

• Interest and hands-on experience using AI tools to optimize work processes.

We value

• Experience with POS terminals, event devices, testing equipment or deployments.

• User orientation, organization and proactivity.

• Experience implementing AI-driven automations or workflows.

Why us?

• Salary based on candidate's skills and experience.
• Annual bonuses for those who significantly contribute to Fourvenues' success.
• A vision and team that will inspire you to excel and reach the next level in your career development.
• Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training.
• MacBook laptop and high-resolution monitors to maximize your potential.
• Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect.
• Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments.
• Private health insurance to promote your peace of mind and well-being.
• Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.
• Extra vacation days for special occasions like birthdays, holidays, or unique events.