Accounting Agent (İstanbul)

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The Accounting Agent is responsible for ensuring timely and accurate customer invoicing, monitoring outstanding receivables, and managing the Billed Not Paid (BNP) process. The role supports cash flow objectives by following up on overdue invoices, resolving billing discrepancies, and maintaining strong relationships with customers and internal operational teams.

Key Responsibilities

Customer Invoicing

• Prepare and process customer invoices accurately and on time.
• Verify shipment, operational, and billing data before invoicing.
• Ensure customer-specific billing requirements are met.
• Resolve invoice discrepancies with operations and customers.
• Issue credit notes, rebills, and invoice adjustments when required.
• Maintain accurate billing records and documentation.

Billed Not Paid (BNP) Management

• Monitor customer accounts and identify overdue invoices.
• Conduct regular follow-up activities via email and phone to collect outstanding balances.
• Investigate and resolve payment delays, disputes, and deductions.
• Maintain BNP reports and provide updates on collection status.
• Escalate long-outstanding invoices to management when necessary.
• Work towards achieving collection and aging targets.

Accounts Receivable Control

• Reconcile customer accounts and ensure accurate account balances.
• Apply customer payments correctly within accounting systems.
• Support month-end closing activities related to Accounts Receivable.
• Prepare aging reports and collection performance summaries.
• Assist with internal and external audit requests.

Qualifications

Customer Service & Communication

• Build and maintain positive relationships with customers.
• Respond promptly to customer billing inquiries.
• Collaborate with operations, customer service, and branch management to resolve issues affecting invoicing and collections.

Required Skills & Qualifications

• Experience in Accounts Receivable, Billing, or Accounting.
• Strong understanding of invoicing and collection processes.
• Good analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and accounting systems.
• Ability to manage multiple priorities and meet deadlines.

Key Performance Indicators (KPIs)

• Reduction of BNP/overdue balances.
• Days Sales Outstanding (DSO) performance.
• Invoice accuracy rate.
• Collection effectiveness.
• Resolution time for customer disputes.
• Compliance with billing timelines.

Additional Information

Expeditors offers excellent benefits:

• Social Security (SGK)
• Life Insurance (effective after a 3-month probation period)
• Private Health Insurance (effective after a 3-month probation period)
• Lunch provided at facilities
• Access to Training & Development Programs
• Employee Stock Purchase Plan
• Employee Assistance Program
• Employee Company Benefit Platform
• Growth opportunities within the company