Guest Relation Supervisor
Job Description
Job Description
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.
Key Responsibilities:
- Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.
- Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.
- Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.
- Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
- VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.
- Reporting: Maintain records of guest interactions and prepare reports for management.
This position is for Saudi national only
Qualifications
- Bachelorβs degree in Hospitality Management or a related field.
- Previous experience in a guest relations or customer service role, preferably in hospitality.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in multiple languages is a plus.
Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
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Job Information
- Type Full Time
- Work Arrangement On-site
- Experience Not Applicable years
- Location Al Khobar, Eastern Province, Saudi Arabia
- Posted 2 months ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
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