Guest Service Agent- Reservation
Job Description
Company Description
Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations.
Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa /Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast.
Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.
Job Description
- Promptly answer all requests for reservations and record them accurately.
- Communication between Front Office and Reservations Office open and reciprocal.
- Ensure completion of daily duties (e.g. Correspondence, Reports, etc)
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.
- Ensure Authority Forms are received and filed for all chargeback bookings.
- To have an understanding of our competitors.
- Promote up selling of hotel services.
- Manage no show bookings in accordance with the hotel cancellation policy
- Understand group booking transactions.
- Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits
- Any other duties assigned by your Supervisor / Manager.
Qualifications
- Customer Service experience
- Exposure to systems (preferred Opera)
- Open driver's license
- Ability to multi-task and work in multiple areas in the Front Office department
Additional Information
- 30% discount on food and beverage at Accor properties worldwide
- Generous accommodation discounts across 4,500+ properties in over 110 countries
- Career mobility across Accor’s global brand portfolio
- 25% Discount in our signature Restaurant Cibaria & Bar Capri
- Immediate Commencement
- Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skill
- Available for 7 day Roster coverage
- Open to Part Time employment
Sobre Accor
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new wa...
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Job Information
- Type Part Time
- Work Arrangement On-site
- Experience Entry Level years
- Location Noosa Heads, QLD, Australia
- Posted 55 minutes ago
About the Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing p...
View Company Profile