OTA Key Account Manager F/H/X

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Job Description

The OTA KAM aims to put in place & execute a strategic action plan with a focus on driving sustainable growth for Accor and Hotels. To do so, the action plan should contribute to diversification of the channel mix, increased visibilityon OTAS, control of the distribution cost and protect the value of our web direct & loyalty program. ​

He/ She is working closely with the different Accor Business Units, and in particular with the local e-commerce or account managers who are his/her relays in their dedicated regions.

OTA Key Account Management ​

• Negotiate contractual agreement on a very frequent basis​
• Construction of a clear action plan to reach targets​
• Regular follow-up of the KPIs to challenge stakeholders​
• Work closely with the hubs/divisions in their local account management & action plan implementation​
• Negotiate strong and relevant marketing plans with the objective to increase Accor brand awareness​
• Organize regular quarterly business review with Sales & technical teams​

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Coordination with local OTA Teams (E-commerce & Sales)​

• Co-design of action plans to support the business development strategy​
• Exchange with local account managers on the identification of opportunities with local players​
• Regular communication regarding OTA partnership updates​
• Training on tools & new processes​

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360° expertise ​

• Build business case for technology evolution​
• Project management on technology-related improvements with digital experts​
• Regular meetings with legal department (existing and new partners contracting, tax management)​
• Provide feedback on performance toward sales performance & BI teams​
• Conduct transversal project with loyalty and web direct teams​
• Ad-Hoc project management

Qualifications

• Master degree​
• 2/3 years of experience ideally within Online Travel Agencies, E-Commerce,or travel-related industry​
• Past experience in negotiating global, multi-interlocutorand multi-cultural contracts​
• Relevant E-Commerce, Sales or Revenue Managementexpertise with experience in building strong relationshipwith local teams and online partners
• Manage a portfolio of key accounts​
• Strong analytical skills and mindset​
• Fluent in English & French​
• Curious about other cultures ​
• Have a strong team spirit​
• Ability to federate internally with the different department​
• High Conviction approach​
• Ability to establish a strong partnership relationship withcustomers​
• Embody the group's values​
• Multi topic knowledge and interest (negotiation,commercial, legal, connectivity)​