Student Connect Officer

Company Description

Every institution values excellence. What matters most is why. 
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. 

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. 

Job Description

About the Opportunity  
Student Connect provides administrative support and services to students across the lifecycle, from admission to enrolment, fees management, timetabling, and examination management to graduation. A network of campus-based Student Centres provides front-line inquiry services to undergraduate and postgraduate coursework students. Student Connect also provides business leadership for the University’s suite of student systems and e-service solutions.  

Working as part of our front-line team, you will:

• be part of a team who thrive to provide excellent customer service.
• your day will consist of dealing with a high volume of phone calls or face-to-face enquires at the front counter and responding to emails as per the daily roster.
• In return you will receive ongoing, on the job training and will be part of the Griffith family and will help our students succeed in their academic journey.​

This is a fast-paced and ever-challenging environment which offers great rewards.  

About you  

• Previous experience working either:
  • a front facing administrative role with students in a tertiary environment or
  •  a call / contact centre
• You are a highly motivated and enthusiastic professional with exceptional customer service skills. 
• You enjoy providing high-level customer service in a busy and face-paced environment. 
• You have excellent communication skills, a commitment to providing high-level customer service and the ability to multi-task and provide accurate advice in a busy environment.  
• You have good IT skills, including Microsoft Office and extensive experience with interrogating multiple systems.

Candidates must have full unrestricted Australian work rights and will be subject to a National criminal history check.

What we can offer
This is a full time, continuing opportunity and this role will initially be based at the Nathan campus for training and onboarding. Following the opening of Griffith University's Brisbane City (CBD) campus in 2027, the successful candidate will transition to the Brisbane City campus as their primary work location.

Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary
HEW 4 Salary - $76,126.29 - $80,321.54 + 17% superannuation. Full package range - $89,067.75 - $93,976.19.

Additional Information

Why join Griffith? 
 
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 

• Wide range of Learning and Development opportunities 

• Mix of on campus and work from home options available and a supportive work environment 

• Salary packaging options and corporate health discounts 

• Generous leave entitlements including paid parental leave and leave loading 

• Support with future learning opportunities through our educational staff assistance scheme 

• Opportunities for internal mobility 

• Health Safety and Wellbeing initiatives – on campus Gym facilities 

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. 

How to apply 

Please submit your application online and ensure it includes the following: 

• A covering letter outlining your suitability for the role please refer to the qualifications above and the position description.

• Current curriculum vitae/resume including full contact details 

For application and recruitment advice please reach out to Laura Whitworth, Talent Acquisition Partner on [email protected]

For further information specifically about this role, please contact Chantelle Coward, Team Leader, Student Connect, [email protected]

Closing date: Sunday 1st November at 11:59pm. All applications must be submitted online.